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>An elderly neighbor was attempting to call one of the >offices at the Post-Gazette. She dialed the main >number that was listed in the telephone directory. > >The first time she called, whoever answered the >telephone didn't have a clue to whom to direct her >call and hung up on her. > >My neighbor asked me to call the newspaper offices for >her. I called and explained to the person answering >the phone what my neighbor wanted. Long story short: I >ended up being transferred to a half-a-dozen >extentions before someone finally connected me to the >right party. > >Has anyone else ever had a similar experience with the >Post-Gazette? Does this happen often? > >I think that for a newspaper that calls itself "One of >America's Great Newspaper," its customer service >leaves a lot to be desired. More importantly, can the >Post-Gazette afford to alienate its readers this way?

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