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>I think the problem, and there's really no excuse for >it given the state of things at the paper, is >management have pared back EVERYTHING and EVERYONE >into the bone which is in this case self-defeating. >They have an option for callers wanting to sign up for >PG+, who'd rather not do it online, to call in. If >this is going to be the result they'll get fewer >sign-ups than the handful they'll get anyway. > > > > > >>An elderly neighbor was attempting to call one of the >>offices at the Post-Gazette. She dialed the main >>number that was listed in the telephone directory. >> >>The first time she called, whoever answered the >>telephone didn't have a clue to whom to direct her >>call and hung up on her. >> >>My neighbor asked me to call the newspaper offices for >>her. I called and explained to the person answering >>the phone what my neighbor wanted. Long story short: I >>ended up being transferred to a half-a-dozen >>extentions before someone finally connected me to the >>right party. >> >>Has anyone else ever had a similar experience with the >>Post-Gazette? Does this happen often? >> >>I think that for a newspaper that calls itself "One of >>America's Great Newspaper," its customer service >>leaves a lot to be desired. More importantly, can the >>Post-Gazette afford to alienate its readers this way?

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