scam -- People Scammed by Sierra Dental

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Date Posted: 07:24:55 08/27/08 Wed
Author: former
Subject: scam

I went to sierra dental about a year ago. I went in for a cleaning- everyday run of the mill cleaning. Dr.Salisbury came into the room and had a laundry list of things I should get done to improve my smile. He said it was a slow day and he could do the work that day. I should have known something was funny about it then, but I didn’t. I thought great, he knows what to fix and I don’t have to come back. BIG MISTAKE. I signed a paper for care credit so I could get the work done. 4 & 1/2 hours later I walked out of the office and wondered what just happened.
About 2 weeks later I get a call from Unicorn Credit Financial to verify my payment plan. I had signed a paper for care credit, not unicorn. So, after telling the customer service rep this, she said there was nothing she could do, I'd have to talk to Sierra directly. WHAT A RUN AROUND. I called, and called and called, and each time the accounts manager was not able to speak with me. I finally got her on the phone and her line was "I am new here". I don’t care..fix the error. That would be too easy. I went to the office as I was getting no where with phone calls. I wouldn’t leave until I talked to the accounts manager and get this resolved. After about an hour of waiting, mind you I had made an appointment to talk to the woman, she saw me. I went into her office- it was covered with complaints. No surprise there.
She again fed me her line- "I am new here" I asked her for a copy of the signed application to unicorn. She got me a copy- it was forged. I never saw this application prior to this day. My information was all wrong and it wasn’t my signature on the form. She told me several people have the same complaint- really? You think some one would do something about it; nope...they just kept feeding the line "I am new here". After several weeks of calls, visits and letters I got the unicorn account canceled and the charges reversed. It was frustrating...and the work was only 1/2 done at this point. I wish I could have just walked away, but having someone else complete work that probably shouldn’t have been done would have been tough as I don’t know what they were doing, never mind someone else trying to figure it out.
I had the work completed and have the bill from care credit, almost a year later I have to start over as the work was crappy. I should have known. Now they are out of business and I still have the bill....this isn’t right. I feel screwed financially and my teeth will never be the same. I have learned a lesson from this - ALWAYS DO RESEARCH PRIOR TO GETTING ANY TYPE OF WORK DONE. Had I done that I would have seen negative reviews and would have gone else where.

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