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Date Posted: 06:17:02 06/22/11 Wed
Author: kiw.0067
Subject: Asian companies: Outsourcing Leaders
In reply to: kiw.0067 's message, "Re: Asian companies: Outsourcing Leaders" on 06:15:40 06/22/11 Wed

In the early days, BPO usually consisted of outsourcing processes such as payroll.
Then it grew to include employee benefits management. Now it encompasses a number of functions
that are considered "non-core" to the primary business strategy.Now it is common for organizations
to outsource financial and administration (F&A) processes,human resources (HR) functions,
call center and customer service activities and accounting and payroll.These outsourcing deals
frequently involve multi-year contracts that can run into hundreds of millions of dollars. Often,
the people performing the work internally for the client firm are
transferred and become employees for the service provider. Dominant outsourcing service providers
in the BPO fields (some of which also dominate the IT outsourcing business) include US companies
IBM, Accenture, and Hewitt Associates, as well as European and Asian companies Capgemini, Genpact,
TCS, Wipro and Infosys.(kiw.0067)

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