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Subject: Part 6 - Question Template

Author: Dennis S. Vogel

[ Next Thread | Previous Thread | Next Message | Previous Message ] Date Posted: 20:49:23 10/07/05 Fri In reply to: Dennis S. Vogel 's message, "Part 6 d What Does Your Business Need So It Can Keep Serving Customers?" on 20:45:47 10/07/05 Fri Most of these questions should be followed by questions like- “How I/we did correctly? Is it lack of positive results? What somebody said or did? Did I/we expect somebody say or do something specific? What’s indicated by what they didn’t say or do?” The issues to discuss or consider individually are - What actions should I/we do to improve/increase (what your business needs - referrals, more transactions; higher value transactions)? Did I/we perform the tasks/methods correctly & consistently last week? Did I/we do it better than last week? Should I/we practice it more? Should I/we get more input or do more research? Have I/we done this as well as I/we should expect? Did customers do or say anything to indicate if they’re comfortable with this? If they didn’t like it, is it because I/we need to practice it more? Have I/we completely integrated this now? Will I/we naturally keep doing this (policy, plan, procedure) without more practice? Is it time to move onto another issue? [ Next Thread | Previous Thread | Next Message | Previous Message ]