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Date Posted: 15:29:57 05/18/00 Thu
Author: Joan Reese
Subject: Customer Profile Requirements from Eagle Lodge Meeting

1) CUSTOMER PROFILES:

The VISION is to have a full customer (hospital) profile with drill down capabilities to specific physicians including a link to call reporting for notes and competitive product data input … online. Clickable dropdowns would provide ease of data entry.

To include:
- Demographics
- Hospital director information (cardiology, cath lab, pharmacy, ED, etc.)
- Office Staff information (office manager, nurse, etc)
- Buying Group(s) information
- GPO / IHN / Health Systems?
- Trends
- Affiliations
- Contract Information
- Competitive Sales Data
- Call Notes (date, type of call, product, pre & post call analysis)

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