Re: DEL -- pool-forum

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Date Posted: 03:31:10 11/13/03 Thu
Author: rob de ruijter
Subject: Re: DEL
In reply to: Rene 's message, "DEL" on 11:04:06 11/08/03 Sat

>.

hoi rene,

dit heb ik al in juni
doorgegeven aan AMS nog niets mee
gedaan door V.Metz kijkt me alleen kwaad aan las ik op kantoor ben

zie evaluatie hieronder
grt rob de ruijter
June 17th 2003

Att. Area manager V.Metz
Area maintenance manager C.Spek
Maintenance manager DEL V. Sathe

EVALUATION STATION DELHI

1. OFFICE:

The equipment in the office needed to do a professional job as engineer handling aircraft of KLM and third parties lacks almost every day
Some examples:
Electrical power fails several times a day, no back up.
Reader printer very hard to work with,
Computers hang many times and almost not possible to read e-mail because access to server disconnect many times,
Toilet in office is a disgrace and can�t be used
No water, no soap to clean hands etc. (basic sanitation is a must to protect people to diseases)!

2. TOOLS/EQIUPMENT/CARS:

Tools in only 1 car available and not enough to fix different snags on A/C
Should be completely renewed.
No nitrogen equipment to serve wheels and landing gear struts
As I encountered during my last stay in April, an AZ 747 strut needed servicing
But there is no nitrogen, no special equipment to do that job
We had to borrow the equipment from AIR FRANCE, only because they where willing to assist us we where lucky to fix it with a delay of 40 min, for instance BA refused at that day, this could have almost resulted in a delay of minimum 5 hrs and could have been much worse as the crew where expiring there working hours
Also during a recent virgin delay we encountered several items were time was lost due lack of equipment examples:
Renting movable stand from BA
Airbus bits (only 1 in KLM stock)

Only 1 car has a/c working, current temp. in DEL this week 45 degrees C
So without a/c it is almost impossible to work near the aircraft, as someone has to cool his body temp down once in a while.

3. STAFF:

In my view, the staff I worked with is overstretched by to many working hours and
Lack of days off, that this may result in further incidents or wrong judgement by some of them is just a matter of time.
This should not be blamed on the proper training and knowledge of the staff but a result of the above as I have seen them working hard and still with compassion to their job.
For example: one of the staff worked 16 days continues nightshifts, now maybe labour
Laws here might be different from hours but it doesn�t seems healthy for a person
Working so many days in a row and is in many cases a feeding ground for human errors.
At this moment there are 3 licensed staff on training and only 1 replacer, with the amount of flights to handle a week and only 5 + replacer licensed engineers available, days off and extended working hours puts a lot of pressure on the staff.

As some of the staff asked me to bring this all to your attention we made a list of urgent items and problems to be solved and get some things done during my stay, I understand that they are worried by the current situation and won�t like to continue this way, I therefore think an open discussion on these items with you and the local staff on this station can have a positive influence.
It might be also better if all the staff had regularly meetings to discuss the urgent items, at this moment there are 3 staff flying around India the whole time and are never able to give some proper input also should they rotate to do some flighthandling in DEL.

Resume,

In my view all the mentioned items need urgent attention, if we continue this way, the chance we loose contracts from third parties is only a matter of time.

Brgds:
Rob de Ruijter (replacer apr/jun/jul)

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Re: DEL -- Joop, 01:49:00 11/16/03 Sun