Re: Has anyone actually delt with ASE? -- the transmonde laptop information page

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Subject: Re: Has anyone actually delt with ASE?

Author:
Sam Hankin

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Date Posted: 09:18:46 10/29/99 Fri
In reply to: Harry S. Gerla 's message, "Re: Has anyone actually delt with ASE?" on 19:34:13 10/27/99 Wed

I also sent an order for peripherals. I sent the order and a check on Oct. 16, and ASE said the items shipped on Oct. 27. I definitely would recommend sending a money order versus a personal check to get faster turnaround on orders.
> > Has anyone sent their Transmonde in for repair either
> > warranty onr not? Has anyone ordered and received
> > accessories?
> >
> > I have a full year of warranty left on my Vivante XL.
> > I had just renewed it about 2 weeks before they went
> > under. I just want to know if ASE is legit and
> handles
> > repairs (and handles accessories) without much
> hassle.
> > I am suspicious in the way they have isolated
> > themselves by limiting the way you can correspond
> with
> > them and how they only accecpt cashiers check or
> money
> > order for accessories.
> >
> > I would like to know if I am still covered under
> > warranty and if I send my computer to them when if
> > ever will I get it back.
>
> I don't know about warranty work by ASE. However, I
> did order accessories for my Vivante SE from them (an
> extra AC power supply adaptor and a port replicator).
> I sent off my order and my money order and within a
> week (including transit time from OH to CA) I had my
> order.
>
> That's my experience.
>
> Hope this helps.
>
> Harry S. Gerla

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