| Subject: Re: Transmonde problem and dilemma |
Author:
Jeff
|
[
Next Thread |
Previous Thread |
Next Message |
Previous Message
]
Date Posted: 22:25:30 01/10/00 Mon
In reply to:
Lou
's message, "Transmonde problem and dilemma" on 16:01:31 01/09/00 Sun
I too recently purchased a battery for my Vivante XL. I have a couple questions to clarify what you posted.
Did you mean your computer will not work at all in DC or that Windows would not report a full battery charge? If the latter, did you check to see how many LEDs light up when you push the battery's built in meter?
Also, if the computer works in DC but reports the incorrect charge, try reloading the Windows power managment. Another thought, isn't there a function key that shows the battery charge (I can't confirm this because my computer is being worked on by ASE :-)).
Just curious, you said you learned the batteries 2x each. When I learned the battery it took over 8 hours. Did you take over 130 hours to do this? Did you by any chance terminate the process before BIOS indicated that the learning was over?
Jeff
> On Nov 1, 99, I ordered a new battery for my
> Transmonde Vivante XL from ASE Technologies, taking
> advantage of their sale. It arrived Nov. 3.
> Unfortunately I was unable to get the computer to
> recognize the battery. After two weeks of email
> messages back and forth with a delay of 3 to 4 days
> for a response, I found out that I had to condition
> the battery from the BIOS setup. Since this was the
> first time I had a new battery and nothing in the
> package told me about this need. After being informed
> I found a line in manual describing the procedure. It
> was not in the index.
>
> After several attempts using the Battery Learning mode
> via the BIOS setting, I was still unable to use the
> battery. I received an RMA number and sent the
> battery back. After 2 1/2 weeks, I received a
> replacement. It took 2 1/2 weeks to replace the @$%^
> battery.
>
> Well after several more tries the battery and computer
> still did not work together. Now they want me to send
> both the computer and battery in for service. I keep
> asking them about turn around time and do not get a
> reply.
>
> If it takes 4 days for them to respond to email
> messages and 2 1/2 weeks to exchange a battery, what
> kind of turn-around time can I expect? I really
> cannot go more than two or three days without the
> computer. Since Tranmonde is not selling computers,
> it seems that ASE is not in too much of a hurry to
> satisfy people who spent almost $3,000 on one of their
> systems.
>
> Also, the problem started while the computer was under
> warranty but this slow response time has resulted in
> now being past the warranty period.
>
> I mailed my request for an RMA number using their form
> last Tuesday, 1/4/00 and have not received the number
> yet!
>
> According to the procedure to have the battery adapt
> to the computer all I have to do is enter the setup
> mode by pressing F2 when booting, then go to the exit
> dialog and press the Learn mode button. This has not
> worked after about 8 to 10 tries for each battery.
>
> Are thee other steps needed to adapt the battery to
> the computer. I have great concerns sending the
> computer back to them for service. I cannot be
> without it for an extended period of time and since
> they will not talk to me on the phone, I have to wait
> several days to get any sort of email response.
>
> Can anyone think of any alternatives? Have I missed
> any steps setting up the battery to work in the
> computer.
[
Next Thread |
Previous Thread |
Next Message |
Previous Message
]
| |
Feedback: 