| Subject: Poor quality and continuing support |
Author:
Andrew
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Date Posted: 21:07:27 08/19/99 Thu
I had the unfortunate experience of buying a Vivante SE last year, and went through 9 months of hell before getting the company to refund some of my money. That said, I feel very sorry for the many people out there who still own Transmonde computers and depend on them to get their work done. I had so much trouble with my SE that I feel more qualified to diagnose these things than the support staff was, I had to do it myself so many times (love that 6a-6p only support policy).
Two days after buying, I sent it back for a bad PC Card slot. They sent me back another, USED machine. I had three more replacements, all with either suspend/resume or USB problems (very common on Transmonde SEs). I also had three hard drive replacements, two floppy cables and a power supply replaced; what junk. These things were so poorly put together that if I lifted the a front corner, I could see the case visibly flex. Only after a letter threatening legal action did they even offer to refund my money. They gave me $1150 out of the $1820 that I paid. I was planning to take them to small claims court to sue for the rest, but now there is nobody to sue.
I am now the proud owner of a Micron Transport Trek2 laptop computer with a 300MHz PII "PE", 128MB RAM and a both drives built-in (three spindle). The difference in build quality is amazing, this machine actually feels like it will outlast Micron's generous 3-year (5 on CPU and memory) warrantee.
With that said, I feel for those of you with stuck with your orphaned machines, and would like to offer my assistance in supporting them. If you email your questions to me, I will try to get a concise reply back in a day or two (unless I get bombarded, then it may take longer). I learned so much about PCs in fixing my recalcitrant Vivante that I now have a side-business as a computer consultant (I guess that everything works out well in the end). My email address is yamac@earthlink.net
Good luck to all of you,
Andrew
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