| Subject: ASEUSA service is very satisfactory |
Author:
Reese
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Date Posted: 00:42:56 08/25/99 Wed
Not really sure what all this babbling was about, except that it pertained to ASE USA handling the warranty/repair service for Transmonde. I just wanted to share my experience. My LS-120 drive stopped working a couple months ago. I never got around to sending it in since it still worked with floppies. When I called tech support, I was very surprised to hear then had gone under. Anyway, I faxed them with my problem as their website states. They sent me an RMA form to fill out, which I did. Faxed it back to them. The next morning when I got to the office ASEUSA had faxed me an RMA number. I had to pay for the return shipping (only $25, not bad) plus the cost of the LS-120 drive since I was out of warranty. They quoted up to 10 days to get the computer back, which I was not too pleased about, but after going through Toshiba's WARRANTY - waiting 7 weeks, 10 days was not too bad. Well, 5 days later, I got it back by UPS. The LS-120 drive now works, and surprisingly, I got a new BIOS, which I didn't even ask for.
Except for not having tech support, I didn't have any problems, and no complaints about the way it was handled.
*STILL* a very happy Transmonde Vivante XL owner.
-Reese.
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