Re: ASEUSA service is very satisfactory -- the transmonde laptop information page

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Subject: Re: ASEUSA service is very satisfactory

Author:
Trent

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Date Posted: 15:58:23 09/07/99 Tue
In reply to: Garrett 's message, "Re: ASEUSA service is very satisfactory" on 13:18:37 09/07/99 Tue

ASE (USA) is NOT the parent company. It is another subsidiary of the parent company - ASE Technologies in Taiwan. Before I left Transmonde, a lot of stuff was being tagged to be shipped to Taiwan. I wouldn't be surprised if ASE (USA) doesn't have the paper work and transaction records.

> Followup -- I sent in the computer, without the
> receipt because I couldn't find it. They faxed back a
> message saying,
>
> "Your repair cannot be processed because you are
> missing... A copy of your original sale receipt or
> extended warranty certificate... Please submit the
> missing item..."
>
> This is a computer I bought 4/15/99. From the day I
> received it, it never could charge the battery. Tech
> support offered one suggestion, then ignored my
> e-mails for 7 weeks. Finally they did e-mail me back,
> and promised to do the repairs. Now the "parent
> company" apparently can't or won't check their
> customer records.
>
> I already faxed them the Transmonde RMA where they
> promised to repair the computer. Still they seem to be
> sticking to the "no receipt, no work" policy.
>
> To be continued!
>
> > After I faxed the forms, I got an RMA right away! So
> > far, so good. -Garrett
> >
> > > Reese,
> > > a most reassuring message on this board. Maybe
> there
> > > is hope! Thanks,
> > > Frank Vorlicek
> > >
> > > > ... no complaints about the way it was
> > > > handled.
> > > >
> > > > *STILL* a very happy Transmonde Vivante XL owner.
> > > >
> > > > -Reese.

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Replies:

Subject	Author	Date
Re: ASEUSA service is very satisfactory	Garrett	14:13:52 09/08/99 Wed