Toll Free Numbers -- SUBWAY POSITOUCH SWWA

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Date Posted: 11:01:38 07/14/02 Sun
Author: Carolyn Day
Subject: Toll Free Numbers

Positouch: 1-800-778-5700
Tech Support: 1-800-877-7368

DAI-MCI Transmission: 1-800-572-1959

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Replies:

[> Re: positouch begins to reboot then terminates -- cjshepard, 20:55:09 10/04/02 Fri

Our tech support company cannot solve this isssue.
Upon rebooting a terminal (not the posdriver)posi begins to reboot-goes to white screen- then back to desktop screen. Note: network intact able to read all terminals (via network neighborhood)
While booting terminal does connect to posdriver.
Any solutions??

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[> [> Re: positouch begins to reboot then terminates -- No name, 17:03:37 10/06/02 Sun

>Our tech support company cannot solve this isssue.
>Upon rebooting a terminal (not the posdriver)posi
>begins to reboot-goes to white screen- then back to
>desktop screen. Note: network intact able to read all
>terminals (via network neighborhood)
>While booting terminal does connect to posdriver.
>Any solutions??
Are you running the credit card scanner? You need to shut that down first, then you need to end SPCWIN. If that doesn't work, you may need to reload your positouch program.
I really haven't had any experience with an incomplete shutdown, but I'll ask around.

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[> [> [> Re: positouch begins to reboot then terminates -- Merchant Data Solutions,Inc., 15:41:30 11/14/02 Thu

>>Our tech support company cannot solve this isssue.
>>Upon rebooting a terminal (not the posdriver)posi
>>begins to reboot-goes to white screen- then back to
>>desktop screen. Note: network intact able to read all
>>terminals (via network neighborhood)
>>While booting terminal does connect to posdriver.
>>Any solutions??
>Are you running the credit card scanner? You need to
>shut that down first, then you need to end SPCWIN. If
>that doesn't work, you may need to reload your
>positouch program.
>I really haven't had any experience with an incomplete
>shutdown, but I'll ask around.
We are a POSitouch dealer located in Albany, NY.

The reason your terminals go to the white ready screen and then drop back to Windows Desktop is that there is a resource conflict with COM ports or terminal ID. POSIterm cannot launch successfully with conflicts, so it shuts down leaving you at the desktop.

Please call our office for more details (518)286-0081

You may have added a comport device, or the files that store the POSitouch settings may have become corrupt.

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