Successfully Managing for Failure -- ARDEN FORUM

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Date Posted: Tuesday, October 26, 07:24:42pm
Author: pondscum
Subject: Successfully Managing for Failure

I pretty much expect failure and on a fairly regular basis. Let's take sick leave usage for example. For some reason or other, I think it can be predicted with some certainty that people call in sick alot on let's say - Monday. Now, you may say management should deal with that issue as an abuse, but it still happens. But my point is it makes no sense to plan with the idea that sick leave on that day will be zero percent, when historically that's simply not the case and we have records going back eons to back that up as a fact. Yet, we manage that way. The LLVs are an aging vehicle with breakdowns, non-starts, stalls, or whatever occuring regularly. Again we know this to be a fact, but the postal service can't quite seem to acknowledge that each vehicle is not going to start every day and have a spare or two available for something they know is going to happen. Plan for the failure and you've actually managed for success. On the otherside of the coin, managing for a business failure is risky business. Take Saturday delivery for instance. As much as I'd like to have weekends off, it's a process to define the potential losses contrasted with the gains of not incurring the expenses of that day. Youi decide..

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