Re: Topic 17: NEW TECHNOLOGY -- Rockhurst OC 3300 Business Communication Forum

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Date Posted: 05:35:02 09/30/02 Mon
Author: Kathy Oskison
Subject: Re: Topic 17: NEW TECHNOLOGY
In reply to: Dianne Ensminger 's message, "Re: Topic 17: NEW TECHNOLOGY" on 12:57:20 09/28/02 Sat

>>From fax machines to pagers, cell phones to e-mails,
>>where do you see business communication heading in the
>>near-distant future? Be creative with your answers
>>and have fun with this one.
>
>Wow, great question. As an employee of a non-profit,
>I have seen the use of technology increase in our
>sector a great deal. That doesn't mean that we have
>found the funding to tap into it, but it is there. It
>is interesting in the number of web-sites for
>non-profits that have started using web giving as a
>way of raising funds. We are just now in the process
>of setting up our website to raise funding but to also
>announce ways to get involved in our agency. In
>another effort, we have merged another agency with
>ours and as a consortium of 8 other agencies we will
>have a central data base for all of these agencies to
>tap into. We are also using more and more internet
>classes for our staff to access training as they spend
>so many hours with our children. It is a great way to
>allow them to accumulate required hours at no charge
>to them. I know this is all one type of technology,
>but it has made a huge impact. We are also in the
>process of putting computers in all of our classrooms
>and we will be networking them together so that we can
>hold staff meetings during nap time with all of the
>teachers. I hope this works. We still have not made
>it into the world of having voice mail as of yet, but
>I know that when we do it will make a great impact on
>the amount of work we will be able to accomplish. We
>receive on average about 50-55 phone calls per hour
>and with three of us that answer the phones, we just
>don't get much else accomplished. If anyone has
>suggestions, I would gladly take them on how to
>streamline more effectively!

Reply:
Good luck on getting your Internet site going! The more information you can put out there (e.g. hours, details about your programs, costs, etc.) the less calls you may receive with questions. If you can set up a page on your site that is interactive so that people can e-mail you questions, that should help lessen the phone calls also. Any forms/brochures that you can put on your site that they can download & print will be a great information venue and will save a lot of printing costs.
KO

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