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Date Posted: 10:07:56 08/22/03 Fri
Author: Lucy Whiting (Add A Voice)
Subject: evaluation tools

Is anyone out there awware of any good evaluation packages/tools that we can use when evaluating the effectiveness of our service? At the moment we distribute a questionnaire to service users but we are finding it only measures a very small part of their 'experience'. We are ideally looking to find other groups who have an effective way of measuring how satisfied clients were with the advocacy services provided.

Any information you can give us would be much appreciated.

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