HERE ARE YOUR OPTIONS -- DCS/TDS RANT BOARD

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Date Posted: 14:54:15 08/10/05 Wed
Author: DownRight
Subject: HERE ARE YOUR OPTIONS

If you are not satisfied with the remedies offered by Diamond Computer Systems regarding the recent discontinuation of TDS and would like

to file a complaint, here are SOME of the agencies and organizations you can file via the Internet with:

Australian Competition and Consumer Commission:

The ACCC is concerned with misleading conduct or businesses with all or partial operations in Australia, where DCS is based. They are

especially interested in companies which misrepresent their goods via the Internet. During the past several days, several of our clients who

were using TDS and could not come to terms with DCS have filed complaints with the ACCC. The ACCC has been VERY receptive to these

complaints and would like others who have been affected to come forward and file a complaint. For more information about the ACCC and/or

to file a complaint, start at this link:

http://www.accc.gov.au/content/index.phtml/itemId/3871/fromItemId/3667

If you are in the United States of America, the Federal Trade Commission regulates Internet sales if ANY PART of the transaction in carried over telephone lines. If you ordered over the Internet, it is most likely that some part of the transaction was carried over phone lines, thus you are covered and can register a complaint with them:

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Although the Federal Trade Commission can take no direct action against Diamond Computer Systems in Australia, the CAN block DCS from doing business in the United States via mail, telephone and Internet.

There are similar federal agencies in other countries whose rules are similar to those in the United States. If you are outside the United States, search the Internet for the federal consumer protection bureau in your country.

VISA and MASTERCARD, AMERICAN EXPRESS, OTHERS:

If you purchased a DCS product and HAVE NOT YET paid your credit card bill, contact your credit card company and tell them to put a stop on that payment immediately. You can contest your payment for any product for which you have not yet paid.

If you have ALREADY PAID your credit card bill, even if it was some time ago, contact your credit card company immediately and as them for remediation with Diamond Computer Systems. Your credit card company can pressure DCS to provide you with a full or partial refund, and in cases where fraud can be identified, can charge-back even an old bill.

Most of all, if VISA, MASTERCARD or other credit card companies receive enough complaints, they will pull DCS as a credit card merchant. If you used PAY PAL or any other method of payment, even if it was some time ago, FILE A COMPLAINT IMMEDIATELY.

These are SOME of the remedies that you have to recover all or part of your payment(s) for products promised and not delivered.

IN ALL EVENTS, YOU MUST FIRST CONTACT DCS AND ATTEMPT TO REMEDY THE SITUATION WITH THEM. IF YOU MAKE A GOOD FAITH EFFORT AND CANNOT COME TO TERMS WITH DCS, START FILING COMPLAINTS **IMMEDIATELY**.

Please add on to this thread any other local, state and federal remedies or others that we may have missed.

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Replies:

Re: HERE ARE YOUR OPTIONS -- Thanks For This, 15:09:03 08/10/05 Wed
Re: HERE ARE YOUR OPTIONS -- Kris C., 16:12:44 08/10/05 Wed
Written Just For DCS -- Abe, 16:59:55 08/10/05 Wed
Re: HERE ARE YOUR OPTIONS -- AL, 11:48:39 08/11/05 Thu
- Re: HERE ARE YOUR OPTIONS -- No name, 15:52:45 08/11/05 Thu