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Subject: Kudo'S Author: Bruce Wertz [ Next Thread | Previous Thread | Next Message | Previous Message ] Date Posted: 12:12:33 06/17/09 Wed Dan & Kay, I am a first time user of Scharch Mfg Inc products (see my order info below), and in today's world most people, including myself, are quick to complain if something is wrong with a product or a service, but very few are quick to compliment a person or an organization on a good product and/or exemplary service. This email is about the latter. I know nothing about the reloading business but my brother (shipped to info) is truly an expert in the field. He even hand makes lead bullets and custom loads match competition ammo for the older "western" guns and rifles (he's not happy until his groupings of 5 fit in a quarter size or less at 100 yards with a western rifle). Tom just took receipt of the UPS package the other day (and yes it was delivered to his P.O. Box - most firms don't know the US Postal Service allows this) and spent almost 2 hours inspecting and testing the specs on your once fired, primered .223 brass. In a nutshell, Tom said your brass was the best he had ever seen, and coming from that Vietnam era sniper, that's one hell of a compliment because he rarely gives them out. I want to add a compliment of my own. Personally, I appreciate how you stated you did not have product on hand but would ship upon its receipt (in 6-8 weeks) if I placed an order secured by a credit card; and you would not make a charge against my card until the product was shipped. It's refreshing to do business with an ethical firm that lives up to its stated promises online - Thank you! Your customer service rep even contacted me to confirm shipping info, which in and of itself would have allowed me to cancel the order if I had so chosen -- again a trait rarely found in today's business world. So from the Wertz brothers to you, keep providing this kind of quality and service, and we'll keep buying from you, and we'll be happy to refer people to you whenever the occasion arises. Kindest Regards, Bruce Wertz Hurst, Texas [ Next Thread | Previous Thread | Next Message | Previous Message ]