Re: No more service -- the transmonde laptop information page

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Subject: Re: No more service

Author:
Robert

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Date Posted: 01:46:03 06/15/00 Thu
In reply to: Bob Hart 's message, "Re: No more service" on 13:30:29 06/14/00 Wed

I believe it IS a contract, but unfortunately the contract is with Transmonde who no longer exists.

> Mark,
>
> Thank you for the message. Although to say that
> I'm
> displeased is an understatement. Is not the warranty
> that
> comes with a computer a contract? Is this not a
> violation
> of the contract if the warranty is still valid?
>
> The fact that it is clearly a manufacturing (not
> user-caused) defect makes this all the more
> infuriating.
>
> -Bob
>
> > I actually spoke with ASE 2 days ago to inquire about
> > getting an RMA fo my Vivante XL. I was informed that
> > they no longer support service of any kind, in or out
> > of warranty for Transmonde products. The owners in
> > Taiwan directed ASE-USA to basically stop any and
> > everything to do with Transmonde products. It took
> > them several months to get rid of the leftover
> > inventory. They were honoring the service requests up
> > to a certain point but they are out of the Transmonde
> > business now. As a matter of fact most of the techs
> > are already back in Taiwan. They had no suggestions
> as
> > to where to go for service or parts. We are on our
> own
> > so be careful with your machines!

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