Re: No more service -- the transmonde laptop information page

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Subject: Re: No more service

Author:
Bob Hart

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Date Posted: 13:30:29 06/14/00 Wed
In reply to: Mark 's message, "No more service" on 13:06:19 06/14/00 Wed

Mark,

Thank you for the message. Although to say that I'm
displeased is an understatement. Is not the warranty that
comes with a computer a contract? Is this not a violation
of the contract if the warranty is still valid?

The fact that it is clearly a manufacturing (not user-caused) defect makes this all the more infuriating.

-Bob

> I actually spoke with ASE 2 days ago to inquire about
> getting an RMA fo my Vivante XL. I was informed that
> they no longer support service of any kind, in or out
> of warranty for Transmonde products. The owners in
> Taiwan directed ASE-USA to basically stop any and
> everything to do with Transmonde products. It took
> them several months to get rid of the leftover
> inventory. They were honoring the service requests up
> to a certain point but they are out of the Transmonde
> business now. As a matter of fact most of the techs
> are already back in Taiwan. They had no suggestions as
> to where to go for service or parts. We are on our own
> so be careful with your machines!

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Replies:

Subject	Author	Date
Re: No more service	Robert	01:46:03 06/15/00 Thu