Re: Poor quality and continuing support -- the transmonde laptop information page

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Subject: Re: Poor quality and continuing support

Author:
Garrett

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Date Posted: 13:47:27 09/07/99 Tue
In reply to: Jessica Boyd 's message, "Re: Poor quality and continuing support" on 15:56:37 08/23/99 Mon

Jessica,
Any progress?
Bad news in my case; see my 09/07/99 posting under the "ASEUSE service is very satisfactory" thread.
-Garrett

> A call ? You said an e-mail didn't get a reply for
> seven
> weeks. Not that it's even excuseable.. there was a
> time
> I heard that they weren't checking the regular email
> support
> account because they had hired a new tech and were
> training him. Bleh.

Right. Mostly I used their web site or e-mailed, but did not call. In hindsight, I don't doubt that calling would have been more effective and a lot harder to ignore. I did finally call towards the end, and probably would have earlier but I was pretty busy at work those months. Still am, too, so this is really not fun to have to be dealing with.
-Garrett

> > that ASE Tech now might refuse to honor the repair
> > obligation unless you can dig up your original
> invoice?
>
> If this is true, what am I supposed to do? I sent my
> Vibrant LS in for repair and they didn't send BACK my
> invoice. I asked them twice to resend me one and they
> said they would but I still have none. I know I've
> probably reminded everyone of this in EVERY one of my
> posts but.. I'm worried about it. :(
>

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