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Date Posted: 09:21:35 08/10/02 Sat
Author: nishita vora
Subject: the complete questionnaire

Questionnaire


For Scenario #1:
You have just tried out a few tasks and features on the new MP3 player prototype being developed by our design team. Could you answer a few questions for us?

Task 1: Turn on the machine.
Rate the task’s difficulty for us:

Trivial Easy Hard Very Difficult

1. Did you locate the power button immediately? Yes No
Notes:



2. Did you think that the marking on the power button is easy to read?
Yes No
Notes:




3. Do you notice the LCD flash on when you turned the player on?
Yes No
Notes:




4. Did you notice the LCD screen? Yes No
Notes: If yes, Can you describe what was displayed immediately after you turned it on?



Task 2: You decide that you want to listen to 107FM. Please do so.
Rate the task’s difficulty for us:

Trivial Easy Hard Very Difficult

1. Did you locate the mode button immediately? Yes No
Notes:




2. Is the mode button clearly marked? Yes No
Notes:


3. Did you find it difficult to switch to FM mode? Yes No
Notes:


4. Did you locate the tuner immediately?
Notes: (if not where did you look for it first - notes)


5. How did you figure out that the station has been tuned to?
Notes:


Task 3: Imagine that some time has passed and now you decide that you want to listen to an MP3 song. Please go ahead and listen to the song titled XXXX.
Rate the task’s difficulty for us:

Trivial Easy Hard Very Difficult

1. Did you have to switch to MP3 mode? Yes No

2. Did you know the track number of song XXXX? Yes No

3. Did you locate the scroll buttons fairly easily? Yes No

4. Did you notice that the songs were highlighted? Yes No
Notes:

5. Were you able to select the song fairly easily? Yes No
Notes:


Task 4: Now assume that this song has finished playing. You want to now listen to the first MP3 song. Please go ahead.
Rate the task’s difficulty for us:

Trivial Easy Hard Very Difficult

1. Which buttons did you use? Scroll buttons Forward/Back buttons


2. How did you figure that you have reached the first song? Looked at LCD Other
Notes:



3. Which button did you use to play the song? Play button Select button
Notes:



Task 5:
The volume is a little loud, please go ahead and turn it down.
Rate the task’s difficulty for us:

Trivial Easy Hard Very Difficult

1. Were you able to locate the volume button easily?


2. Did you notice the LCD?


Task 6:
You have to run. Please proceed to tell me how you would bring the device with you so that you could still listen to it.
Notes:




Taks 7: Turn the player OFF.
Did you figure out that the Power button can be used to turn off as well ?
Yes No
Notes:












For Scenario #2
Background for Tasks 1-9:
Imagine that you are continuing to play with the device at a later time.

Task 1:
Go ahead and turn on the machine and plug in the headphones.
Notes:



Task 2:
You decide that you want to play XXXX. Please proceed to do so.
Notes:




Task 3:
Now the song is not quite loud enough for you to hear it comfortably. Go ahead and turn up the volume. Can you tell, aside from hearing the device, how loud the volume is? How?
Notes:




Task 4:
You are tired of listening to this song and want to skip to the very next track, please go ahead.
Notes:





Task 5:
Now imagine that you get a phone call. You do not want to lose your place in the song. Can you do anything about that? Do you know where you are in the song?
Rate the task’s difficulty for us:

Trivial Easy Hard Very Difficult

1. Did you notice that the play/pause buttons are the same?
Yes No


Task 6:
The song has finished and you want to go to song # 8 because your friend said that when he or she recorded the songs they recorded one of your favorites as track number 8.
Rate the task’s difficulty for us:

Trivial Easy Hard Very Difficult

1. How did you locate the track number you were at?
Notes:




2. How did you detect that you have been able to select the song?
Notes:





Task 7:
Next, let us pretend that you want to listen to the radio. Your favorite station is 100 AM. Please go ahead and turn the radio on and move to that station.
Rate the task’s difficulty for us:

Trivial Easy Hard Very Difficult

Notes:



Task 8:
Can you tell how much battery life the device still has in it?
Rate the task’s difficulty for us:

Trivial Easy Hard Very Difficult
Notes:




Task 9:
You have to run. Please go ahead and turn off the machine. Assume that the battery is low. Describe how you would recharge it while you are away. This will complete this scenario. Thank you.
Notes:
1. Could you please comment about the appearance of this new MP3 player?




2. What did you like about this MP3 player?




3. What did you dislike?




4. Do you think you would want more features with this player? If yes, which ones?




5. Do you think that this new player is easy to carry?




6. Do you think that this new player is simple to operate?



7. Rate this player compared to any other portable music players that you own on a scale of 1 to 4? 1 being very good and 4 being very bad

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