The complete questionnaire and script + consent form -- HCI Group Project

[ Show ]

Support VoyForums

[ Shrink ]

VoyForums Announcement: Programming and providing support for this service has been a labor of love since 1997. We are one of the few services online who values our users' privacy, and have never sold your information. We have even fought hard to defend your privacy in legal cases; however, we've done it with almost no financial support -- paying out of pocket to continue providing the service. Due to the issues imposed on us by advertisers, we also stopped hosting most ads on the forums many years ago. We hope you appreciate our efforts.

Show your support by donating any amount. (Note: We are still technically a for-profit company, so your contribution is not tax-deductible.) PayPal Acct: Feedback:

Donate to VoyForums (PayPal):

[ Login ] [ Contact Forum Admin ] [ Main index ] [ Post a new message ] [ Search | Check update time | Archives: 1 ]

[ Next Thread | Previous Thread | Next Message | Previous Message ]

Date Posted: 12:33:05 08/13/02 Tue
Author: Nishita Vora
Subject: The complete questionnaire and script + consent form

CONSENT FORM

CS 560 students:

Note: As stated in the consent form, you must keep the participant's data confidential. That means when you report the data, you should not use last names, identifying information (such as phone numbers or addresses), or photos of the person. If you wish to use someone's photo or video in your report, you must ask for permission to do so.

Participant Consent:

You have been asked to be interviewed about your use of computer and music products. This interview is part of a PSU class project for CS 560 taught by Dr. Susan Palmiter. Your participation in this interview is entirely voluntary; there will be no remuneration for the time you spend. All data gathered from the interview will be treated in a confidential fashion: it will be archived in a secure location and will be interpreted only for purposes of this project. When your data are reported or described, all identifying information will be removed. There are no known risks to participation in this study, and you may withdraw at any point. Please feel free to ask the interviewers if you have any other questions; otherwise, if you are willing to participate, please sign and date this form:

___________________________ _________________________

Name Date

If there are any questions, please contact Dr. Susan Palmiter, 503-497-0166, susan.palmiter@designtech.com

INSTRUCTIONS FOR USABILITY TEST

1. What�s a usability study? It�s a way for us to see what works and doesn�t work for users when they are using a product. Obviously, software developers want their products, websites, and systems to be as easy to use as possible. Our job is to evaluate their work to find out how close they come to meeting this objective. Today you will help us evaluate a new MP3 player that has been designed with your demographic in mind. It�s important to remember that it is the product that�s being evaluated, not you! Our philosophy is that the user is always right, and that when problems are found it is the developers� job to make the product fit you - not the other way around!

Do you have any questions about usability studies or their goals?

One additional note is that it�s important for you to stay focused on the evaluation and to work undisturbed. Please turn off your pager and cell phone, if you have them with you. You can take a break at any time to check your messages and return calls, if you like.

2. First, I would like for you to complete the following Consent Form and User Background Survey.

3. Now we are going to start using this new MP3 device in order to play music. By the way, it has been preloaded with music so that it is ready to use.

There are two things to keep in mind as you work with this device today:

First, the MP3 player is still under development, so it is a prototype and not a finished product.

Second, after you complete each usage scenario, I�ll ask you to place a mark on a rating scale that ranges from Easy to Hard. Place your mark at the point on the scale that best describes how you felt about the scenario you just completed. I will also ask you a few questions about what you found confusing, what you found clear, what you think should be changed, and other feedback you have about the device that you may have as a result of completing the scenario.

4. Now I will ask you to complete each of two usage scenarios using the device. Read each scenario, and then proceed. When you have finished each scenario, let me know. If you hit a snag in scenario, such that you feel you cannot proceed further without my help, you can ask me for assistance. I�ll be happy to answer more general questions when we have finished testing.

After you have completed all four scenarios, rated the ease or difficulty of each one, and given me your other feedback, I�ll ask you to fill out a final questionnaire and give me any final comments.

Do you have any questions before we begin?
User Background Survey -Portland State University-CS560 Human Computer Interaction Project

Name: ________________________ Age: ______

1.Do you own a computer?

________________________________________________________________________

2.Do you surf the internet? How often?

________________________________________________________________________

3.Have you ever bought or sold anything off the net?

________________________________________________________________________

4.Have you ever downloaded anything off the internet?

________________________________________________________________________

5.Have you had any experience with using a cassette player?

________________________________________________________________________

6.Do you have a portable CD player or other personal music device?

________________________________________________________________________

7.Do you use / like to use headphones?

________________________________________________________________________

8.How do you learn to operate a device ?

________________________________________________________________________

9.Do you own any electronic devices like a (mark as many as applicable)
� TV
� VCR
� DVD Player
� Video-Camera/Camcorder
� Digial camera
� Other (Specify)
Questionnaire

For Scenario #1:
You have just tried out a few tasks and features on the new MP3 player prototype being developed by our design team. Could you answer a few questions for us?

Task 1: Turn on the machine.
Rate the task�s difficulty for us:

Trivial Easy Hard Very Difficult

1. Did you locate the power button immediately? Yes No
Notes:

2. Did you think that the marking on the power button is easy to read?
Yes No
Notes:

3. Do you notice the display screen flash on when you turned the player on?
Yes No
Notes:

4. Did you notice the display screen? Yes No
Notes: If yes, Can you describe what was displayed immediately after you turned it on?

Task 2: You decide that you want to listen to 107.7FM. Please do so.
Rate the task�s difficulty for us:

Trivial Easy Hard Very Difficult

1. Did you locate the mode button immediately? Yes No
Notes:

2. Is the mode button clearly marked? Yes No
Notes:

3. Did you find it difficult to switch to FM mode? Yes No
Notes:

4. Did you locate the tuning buttons immediately?
Notes: (if not where did you look for it first - notes)

5. How did you figure out that the station has been tuned to?
Notes:

Task 3: Imagine that some time has passed and now you decide that you want to listen to an MP3 song. Please go ahead and listen to the song titled �Holiday�.
Rate the task�s difficulty for us:

Trivial Easy Hard Very Difficult

1. Did you have to switch to MP3 mode? Yes No

2. Did you know the track number of song �Holiday? Yes No

3. Did you locate the scroll buttons fairly easily? Yes No

4. Did you notice that the songs were highlighted? Yes No
Notes:

5. Were you able to select the song fairly easily? Yes No
Notes:

Task 4: Now assume that this song has finished playing. You want to now listen to the first MP3 song. Please go ahead.
Rate the task�s difficulty for us:

Trivial Easy Hard Very Difficult

1. Which buttons did you use? Scroll buttons Forward/Back buttons

2. How did you figure that you have reached the first song? Looked at Display Other
Notes:

3. Which button did you use to play the song? Play button Other
Notes:

Task 5:
The volume is a little loud, please go ahead and turn it down.
Rate the task�s difficulty for us:

Trivial Easy Hard Very Difficult

1. Were you able to locate the volume button easily?

2. Did you notice the display screen?

Task 7: Turn the player OFF.
Did you figure out that the Power button can be used to turn off?
Yes No
Notes:

For Scenario #2
Background for Tasks 1-9:
Imagine that you are continuing to play with the device at a later time.

Task 1:
Go ahead and turn on the machine and plug in the headphones.
Notes:

Task 2:
You decide that you want to play �Ode To My Family�. Please proceed to do so.
Notes:

Task 3:
Now the song is not quite loud enough for you to hear it comfortably. Go ahead and turn up the volume. Can you tell, aside from hearing the device, how loud the volume is? How?
Notes:

Task 4:
You are tired of listening to this song and want to skip to the very next track, please go ahead.
Notes:

Task 5:
Now imagine that you get a phone call. You do not want to lose your place in the song. Can you do anything about that? Do you know where you are in the song?
Rate the task�s difficulty for us:

Trivial Easy Hard Very Difficult

1. Did you notice that the play/pause buttons are the same?
Yes No

Task 6:
The song has finished and you want to go to song # 8 because your friend said that when he or she recorded the songs they recorded one of your favorites as track number 8.
Rate the task�s difficulty for us:

Trivial Easy Hard Very Difficult

1. How did you locate the track number you were at?
Notes:

2. How did you detect that you have been able to select the song?
Notes:

Task 7:
Next, let us pretend that you want to listen to the radio. Your favorite station is 1520 AM. Please go ahead and turn the radio on and move to that station.
Rate the task�s difficulty for us:

Trivial Easy Hard Very Difficult

Notes:

Task 8:
Can you tell how much battery life the device still has in it?
Rate the task�s difficulty for us:

Trivial Easy Hard Very Difficult
Notes:

Task 9:
You have to run. Please go ahead and turn off the machine. Assume that the battery is low. Describe how you would recharge it while you are away. This will complete this scenario. Thank you.
Notes:

1. Could you please comment about the appearance of this new MP3 player?

2. What did you like about this MP3 player?

3. What did you dislike?

4. Do you think you would want more features with this player? If yes, which ones?

5. Do you think that this new player is easy to carry?

6. Do you think that this new player is simple to operate? Please rate it on a scale of 1 � 4, 1 being very simple and 4 being very difficult.

7. Rate this player compared to any other portable music players that you own on a scale of 1 to 4? 1 being very good and 4 being very bad
============================================================

[ Next Thread | Previous Thread | Next Message | Previous Message ]