TIMELINESS IS NEXT TO GODLINESS -- ARDEN FORUM

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Date Posted: Monday, September 20, 08:22:38pm
Author: pondscum
Subject: TIMELINESS IS NEXT TO GODLINESS

Here's my rant for this evening. Every Piece Every Day or whatever this weeks term is for getting out every first class piece to your route, had got to me the most ridiculous plan the Postal Service has come up with in all my years (I must add - 'to date', because you never know what's next). Before you pop a vessel and think I don't care about customer service, It is exactly for that reason that I think it's stupid. The problem is that this is not just an 'Arden issue' so I can rant all I want to no avail really. This plan comes from on high and since those 'on high' never really spend time with the little people, the opportunity to opine falls at best on deaf ears. Somehow it would be a threat to their job if they expressed an opinion other than someone with a position over them. That said, let's look at the whole scheme. You end up with a letter misplaced by a computer program which seems less capable of ordering a group of numbers and letters than a human being. Now you're charged with getting that to the right place, at any expense under the threat of discipline and even termination. Keep in mind that this 44 cent letter has not been given a delivery time frame, but it could be assumed that the mailer has reasonable expectations that it would be timely. The definition of timely would be a good question to ask. If you make the assumption that half of the letters were going to be delivered in overtime and half at regular pay, and it took just three minutes to deliver it, it costs about $1.58 to deliver it. How many letters to how many carriers to how many stations nationwide how many times a week. Nuff said. Now, since we have to finalize all mail, every day, ie. nothing at the case, this mail must go somewhere too. Ah, but where if the regular is not on the route (and especially on an apartment route). Two choices left here since you can no longer leave it for the regular. Knock it off or send it to CFS. By knocking it off, you never(at least in theory) never have to see it again. But if it's good, too bad Charlie E. Customer. Now a creative T-6 (unless you're crazy enough to think that because you pay a t-6 extra for that service he/she's going to know as much as the regular) will send it to CFS, hoping to get some of it forwarded, and the rest will comeback for the regular to look over and get to the correct person. Hopefully Charlie C. isn't in a big hurry for that check because it will likely be a week late. So much for customer service (whatever 'service has to do with us). Does any of this sound like a really good plan yet? Now you don't want mail sitting around for the regular for a week or two like it has in the past waiting for the regular to return from Tahiti. But I think we could all agree that 'timely' could have a reasonability attached to it so we could cut down on some of the waste and provide better service.

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