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Date Posted: 20:17:50 12/27/06 Wed
Author: Rick
Subject: Re: Shifting Problem in Defective Manual Transmission
In reply to: Rick 's message, "Shifting Problem in Defective Manual Transmission" on 20:13:40 12/27/06 Wed

>We are extremely dissatisfied with Kia Motors America
>Inc. customer service and their absolute indifference
>and non-solution to our serious safety problem.
>
>Since our vehicle was almost new we have been
>experiencing a highly intermittent shifting problem
>with our manual tranny that suddenly will not let us
>shift gears or move the vehicle at all. When it
>happens we immediately turn on emergency flashers and
>have to wave other drivers around us until we can get
>the vehicle to shift once again. We have driven manual
>tranny's for years and have never experienced anything
>like this.

We would appreciate hearing from anyone who has experienced this exact problem in a Kia manual transmission, whatever Kia model.
>
>Due to this defect we are being put in very unsafe
>situations. It has happened in the middle of
>intersections, pulling away from lights, in city
>traffic and highway driving. When we make a left turn
>or pull into traffic we never know if this is the time
>it will happen again!
>
>Kia Inc. has denied any other documented cases
>although we have confirmed we are not an isolated
>case. We and others have documented with Kia but
>because it has not duplicated during test drives Kia
>Inc. refuses to recognize the problem exists and will
>not help us or anyone else with this problem.
>
>We are sickened by the lowest level of customer
>service we have ever received from Kia Inc. reps and
>managers.
>
>In our RVing lifestyle we tour the USA and Canada and
>always meet people who ask us what we think of our
>2005 Sorento and Kia's customer service. In no
>uncertain terms we are letting folks know we can not
>recommend our Sorento because of its safety defect,
>the terrible customer service we have received from
>Kia Inc. and their disgusting total disregard for our
>safety.
>
>We are not being unreasonable asking Kia Inc. for a
>replacement transmission. It really is sad that Kia
>Inc. will not work with us on this. Other than the
>defective manual transmission we have had not other
>problems with our Sorento, think it's a great vehicle
>and would highly recommend it to other consumers.
>SHAME ON YOU KIA MOTORS AMERICA INC.!!!

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