Cable TV -- 15 Lawton Street

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Subject: Cable TV

Author:
Renee

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Date Posted: 06:44:40 09/16/02 Mon

just wondering if anyone else had trouble with 1-800-Technostores when you were getting the receiver for the dish network installed? It took them 3 1/2 weeks and many phone calls to finally MAIL me the reciever, so that i could install it myself (it took about 10 hours, for it to finally work) I reported them to the Better Buisess Bureau, because of their poor "customer service" , and their horrible way they do business. I demanded I be compinsated for the month I went with out television, but they said because its "free" for me, that its my problem, and that they dont owe me anything. I feel that if it is at all possible future tenants shouldnt have to go through what i went through, and that we should be offered a choice between different companies to do business with.

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Replies:

[> Subject: Re: Cable TV

Author:
Brigid
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Date Posted: 12:26:58 09/16/02 Mon

1800 Technostores is an absolute abomination. Zac and I went through the same crap. Their claim to world class customer service is one of the biggest jokes I've ever heard and I'm glad to know that someone reported them. It's more like world class incompetence. We sent complaints to Dish Network-corporate, but clearly that didn't do much as you suffered thru the same situation. We're still having a few minor problems, but can at least watch tv now. it would have been nice to have different options in terms of cable, but nothing can be done about it now as this is how the building is wired. I think George is pretty aware of the fact that the technostores people are total idiots. Way back when, he called them on our behalf and technostores didn't seem to care how many complaints they received.

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[> Subject: Re: Cable TV

Author:
jeromie apt.23
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Date Posted: 16:23:37 09/16/02 Mon

i had the same problems with 1-800-technostores!!!! i got so mad at them, i just canceled the whole thing!

it started with a defective receiver, then the second one had a problem with a satellite that (after 2.5 hours on the phone with dish network tech people) wouldn't work and i had to call the installers. then two months of 1-800 technostores making appointments and not showing up. then they finally showed up but wouldn't come in because of my dog (they had been in before and it wasn't a problem?!)... so i locked my dog in the bathroom for an entire day while i was at work and they no-showed me again!!!! that was all i could take. the best excuse i got was that they were waiting for a part to come in from california!!! they said they had called george and canceled the appointment... this was while george was on vacation for a month!!!

i also called and complained to the dish network... but it didn't do any good. in fact, my service never (not one minute of service) worked, but dish network still wanted me to pay like 60 dollars because it had been activated two months before i canceled the whole thing... i talked to two supervisors and finally some big manager before they erased the balance. talk about a hassle!!!

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[> Subject: Re: Cable TV

Author:
Billy and Sue
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Date Posted: 19:08:35 09/16/02 Mon

Do you guys have problems with the cable everytime it rains? My TV blanks out (searching for signal) everytime it rains, thunderstorms, etc. I don't know if it is my receiver or if its just the dish installation but we've tried calling the technostores guy to come check it out but they never did. All they did was send me a label to return the dish.

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[> Subject: Re: Cable TV

Author:
Kaitlin
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Date Posted: 05:05:10 09/17/02 Tue

We never had a problem with the cable or 1-800-Technostores. That sucks that so many people did, and I'm sure that if this many people have posted there are probably a few others who had similar problems. But we got our receiver within a few days, hooked it up and it worked right away. Two or three times when we couldn't get a signal we called dish network and they were able to help us over the phone within a few minutes. I do wish we had had more choices when we moved in, because I don't think we would have gone with them, but for us it has worked out ok. If anyone needs help hooking their receiver up (although it sounds like everyone is all set or has completely given up) my boyfriend is good with that stuff and wouldn't mind helping you out.

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[> Subject: Re: Cable TV
Author: No name [ Edit \| View ]	Date Posted: 07:56:22 09/17/02 Tue We had problems too but somehow Aaron tricked them into letting us get a receiver from someone else. Suzanne [ Post a Reply to This Message ]

[> Subject: Re: Cable TV
Author: No name [ Edit \| View ]	Date Posted: 07:58:18 09/17/02 Tue We had problems too but somehow Aaron tricked them into letting us get a receiver from someone else. Suzanne [ Post a Reply to This Message ]