Vision mixer hall b Friday afternoon not in archives: can this please be uploaded? -- Mid-America Region message Board

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Date Posted: 22:45:28 11/27/21 Sat
Author: Tc
Author Host/IP: pa49-197-223-23.pa.qld.optusnet.com.au / 49.197.223.23
Subject: Vision mixer hall b Friday afternoon not in archives: can this please be uploaded?

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[> Stage B Friday 11/26 Missing Footage -- No name, 13:58:29 11/30/21 Tue (c-67-175-245-245.hsd1.il.comcast.net/67.175.245.245)

We also noticed at least 3 hours of footage are missing from Stage B starting at about 3:30 for the U16A Recalls and Set Rounds + Sets for all comps that followed. Also missing are Choreography comps on Stage D afternoon of Sat 11/27.

This is the response I literally just received as of 12:56 pm CST:
////////////
Thank you for the info on these two archives that have missing footage. I am currently working on the creation and upload of new archives from the recordings we have and the site should be updated in around 24 hours.

Please let me know if you have any trouble finding it on the archives page tomorrow, or if I can do anything else to help!
//////////

So let's check it out tomorrow and I would encourage you to also send emails to Vision Mixer to "put pressure" on the ask if they don't land there successfully tomorrow.

Hope this helps :-)

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[> [> Update to My Post - Missing Footage is still not uploaded -would encourage other concerned dancers and their parents also send emails to VisionMixer -- No name, 14:45:43 12/01/21 Wed (c-67-175-245-245.hsd1.il.comcast.net/67.175.245.245)

I re-checked after they asked me to wait 24 hours from yesterday, and the footage is still missing.

More pressure from other parents could help accelerate their attention into taking this seriously and fixing this. If you feel inclined please join in the fun in following up with these folks. I know they are busy with a lot of uploading after these events, but we all know this footage matters.

Please send email to info@visionmixer.tv

You can also submit a note on your mobile phone on the archives pages on the Vision Mixer website under each stage. There is a form you can submit where it says "Something Missing From the Archives?" I tried using this feature on my PC and it was not operational for me. Worked on my cell.

Thanks everyone!

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[> [> [> Most Recent Update to my Post -- No name, 16:42:00 12/01/21 Wed (c-67-175-245-245.hsd1.il.comcast.net/67.175.245.245)

Just received this email update 3:41 pm CST from VisionMixer:

We are deeply sorry for the inconvenience and the delay on getting the archives fixed. Our team is working hard to get that fixed. I just got word from our tech team that the archives are expected to be available tomorrow. Thank you so much for your patience and understanding. Please don’t hesitate to contact us for any other concerns you may have.

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[> Thanks for persisting on this. I have contacted VM several times about this since Saturday but have not gotten a reply. -- Hopeful, 21:09:12 12/01/21 Wed (cpe-74-140-35-229.columbus.res.rr.com/74.140.35.229)

Otherwise, the footage is fantastic. Really appreciate this service. Just wish my dancer's comps were not missing. :(

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[> [> It Looks Like Missing Footage is Now There! Stage B and Stage D -- No name, 18:56:01 12/02/21 Thu (c-67-175-245-245.hsd1.il.comcast.net/67.175.245.245)

Looks like persistence paid off. Afternoon footage for Stage B on Friday 11/26 and Choreography + Drama on Stage D on Saturday 11/27 is now there. In fact they divided the footage into three (3) segments for each day so it's easier to find what you need. Not sure if anything else is missing but highly recommend follow up into VisionMixer to anyone else who catches something. They were very apologetic and caring in their efforts. Yay!

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