| Subject: E-Mail Dialogue |
Author:
MikeKnight
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Date Posted: 13:32:49 10/29/02 Tue
In reply to:
MikeKnight
's message, "GeoCities Neglects Customers Needs" on 18:28:21 10/28/02 Mon
I'm currently on hold at Geocities password help (after calling the billing services number provided from bank). I've been on hold for 15 minutes and I have decided to post the following email correspondance while I am waiting.
Original Message Follows:
-------------------------
Hello,
In the last e-mail you said:
"For security reasons, it is not possible to update or change your birth
date in our system. If you entered your birth date incorrectly when you opened your account with Yahoo!, you will need to open a new Yahoo!
account with your correct birth date."
Unfortunately, I have a subscription web site hosted through geocities and cannot remedy the problem by simply changing my yahoo id. In order for me to cancel or transfer my website subscription, I have to be able to log into my account. But I can't log into my account because, apparently, I entered my birth date incorrectly when I initially registered my account. See the paradox?
It's hard to believe that something as trivial as entering a birth date incorrectly will prevent me from accessing my geocities site (http://www.mikebknight.com), which I was in the process of updating when I decided to change my password for security reasons. But, the password I changed to won't work -- there comes the problem. I try to log back in moments later with no success. I have tried for two days, been locked out of my account 3 times and each time a try a different variation of the password, it too fails.
It's almost been two days and I would really appreciate some assistance in this matter, rather than automated or pre-scripted responses.
Thank You.
Mike Knight
Yahoo/Geocitie's Fourth Response:
Hello,
Thank you for writing to Yahoo! Account Services.
When first registering your account with Yahoo!, you were asked for your birth date. This date is used both for age verification and for security on your account. If you entered this information incorrectly, or cannot remember what you entered, you will be unable to receive a new password
or perform other actions in Yahoo!.
For security reasons, it is not possible to update or change your birth
date in our system. If you entered your birth date incorrectly when you opened your account with Yahoo!, you will need to open a new Yahoo!
account with your correct birth date.
We apologize for any inconvenience this may cause you, but we adhere to
these guidelines in order to protect the privacy of your account.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Yahoo! Customer Care
For assistance with all Yahoo! services, please visit:
http://help.yahoo.com/
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