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Subject: Re: What's been your DSL experience with US Online?


Author:
Benita Anderson
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Date Posted: 03:08:28 08/04/03 Mon
In reply to: Kent Mallory 's message, "Re: What's been your DSL experience with US Online?" on 20:47:10 03/03/02 Sun

My husband and I just moved here and tried over a period of several weeks, to get DSL service through US Online. The company wasted a lot of our time, missed its appointments on two occasions, gave us the wrong equipment, provided us with equipment that didn't work at all, etc. In the end, we never did get any DSL even though we were told we had been connected. The worst part was calling and being on hold for long periods of time and still getting NO customer service or remedy for the problems at all. In frustration, we finally asked US Online to pick up their faulty USB modem and cancel our "service"; that was the only thing they seem to have done promptly. Hopefully, they will not add insult to injury and bill us for a service we never got. We sincerely think our community would be better served by another company.

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