ASEUSA service is very satisfactory -- the transmonde laptop information page

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Subject: ASEUSA service is very satisfactory

Author:
Reese

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Date Posted: 00:42:56 08/25/99 Wed

Not really sure what all this babbling was about, except that it pertained to ASE USA handling the warranty/repair service for Transmonde. I just wanted to share my experience. My LS-120 drive stopped working a couple months ago. I never got around to sending it in since it still worked with floppies. When I called tech support, I was very surprised to hear then had gone under. Anyway, I faxed them with my problem as their website states. They sent me an RMA form to fill out, which I did. Faxed it back to them. The next morning when I got to the office ASEUSA had faxed me an RMA number. I had to pay for the return shipping (only $25, not bad) plus the cost of the LS-120 drive since I was out of warranty. They quoted up to 10 days to get the computer back, which I was not too pleased about, but after going through Toshiba's WARRANTY - waiting 7 weeks, 10 days was not too bad. Well, 5 days later, I got it back by UPS. The LS-120 drive now works, and surprisingly, I got a new BIOS, which I didn't even ask for.

Except for not having tech support, I didn't have any problems, and no complaints about the way it was handled.

*STILL* a very happy Transmonde Vivante XL owner.

-Reese.

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Replies:

Subject	Author	Date
Re: ASEUSA service is very satisfactory	Frank Vorlicek	19:06:27 08/25/99 Wed
Re: ASEUSA service is very satisfactory -- Garrett, 14:05:06 08/30/99 Mon Re: ASEUSA service is very satisfactory -- Garrett, 13:18:37 09/07/99 Tue Re: ASEUSA service is very satisfactory -- Trent, 15:58:23 09/07/99 Tue Re: ASEUSA service is very satisfactory -- Garrett, 14:13:52 09/08/99 Wed Re: ASEUSA service is very satisfactory -- Garrett, 07:35:00 09/09/99 Thu
Re: ASEUSA service is very satisfactory	Jameson Stalanthas Yu	12:19:43 09/10/99 Fri