| Subject: Re: ASEUSA service is very satisfactory |
Author:
Frank Vorlicek
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Date Posted: 19:06:27 08/25/99 Wed
In reply to:
Reese
's message, "ASEUSA service is very satisfactory" on 00:42:56 08/25/99 Wed
Reese,
a most reassuring message on this board. Maybe there is hope! Thanks,
Frank Vorlicek
> Not really sure what all this babbling was about,
> except that it pertained to ASE USA handling the
> warranty/repair service for Transmonde. I just wanted
> to share my experience. My LS-120 drive stopped
> working a couple months ago. I never got around to
> sending it in since it still worked with floppies.
> When I called tech support, I was very surprised to
> hear then had gone under. Anyway, I faxed them with
> my problem as their website states. They sent me an
> RMA form to fill out, which I did. Faxed it back to
> them. The next morning when I got to the office
> ASEUSA had faxed me an RMA number. I had to pay for
> the return shipping (only $25, not bad) plus the cost
> of the LS-120 drive since I was out of warranty. They
> quoted up to 10 days to get the computer back, which I
> was not too pleased about, but after going through
> Toshiba's WARRANTY - waiting 7 weeks, 10 days was not
> too bad. Well, 5 days later, I got it back by UPS.
> The LS-120 drive now works, and surprisingly, I got a
> new BIOS, which I didn't even ask for.
>
> Except for not having tech support, I didn't have any
> problems, and no complaints about the way it was
> handled.
>
> *STILL* a very happy Transmonde Vivante XL owner.
>
> -Reese.
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