| Subject: Re: Poor quality and continuing support |
Author:
Trent
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Date Posted: 07:16:05 08/20/99 Fri
In reply to:
Andrew
's message, "Poor quality and continuing support" on 21:07:27 08/19/99 Thu
I don't even want to hear about it. You had no complaints until after about 6 months. And stop your belly-aching about the 6-6 support. You knew that before you purchased your SE. Due to the limited support hours, most of the Transmonde customers were fairly knowledgable about computers. You obviously were not.
If Transmonde had such poor quality as you state, then they would have gone out of business long ago. If the quality was so poor, Jessica would not have bothered taking the time to create this site. If the quality was so poort, John560 wouldn't have wasted his time for 3 years recommending them. If the quality was so poor, no one would have been complimenting and recommending them. If the quality was so poor, they wouldn't have won as many awards as they have. If the qualify was so poor they wouldn't have been selected to be on the cover of Portable Computing, September issue. The same quality that went into the Vivante SE is the exact same quality that built the IBM Thinkpad 650 series, and the first 2 generations of WinBooks, among many others.
You had your side business as a computer consultant *before* you bought your SE. And based on the newbie tech support questions you were constantly asking, you weren't a very good computer consultant either. I am WARNING all the Transmonde owners out there, if you have any tech support questions, DON'T ASK ANDREW FISHKIN. Instead, post them here and I'll try to answer as many as I can. I have landed myself a new job in a Silicon Valley which keeps me busy, but I'll try to post answers in the evenings and weekends.
> I had the unfortunate experience of buying a Vivante
> SE last year, and went through 9 months of hell before
> getting the company to refund some of my money. That
> said, I feel very sorry for the many people out there
> who still own Transmonde computers and depend on them
> to get their work done. I had so much trouble with my
> SE that I feel more qualified to diagnose these things
> than the support staff was, I had to do it myself so
> many times (love that 6a-6p only support policy).
>
> Two days after buying, I sent it back for a bad PC
> Card slot. They sent me back another, USED machine.
That's a lie. It was replaced with a brand new system.
> I had three more replacements, all with either
> suspend/resume or USB problems (very common on
> Transmonde SEs). I also had three hard drive
> replacements, two floppy cables and a power supply
> replaced; what junk. These things were so poorly put
> together that if I lifted the a front corner, I could
> see the case visibly flex. Only after a letter
> threatening legal action did they even offer to refund
> my money. They gave me $1150 out of the $1820 that I
> paid. I was planning to take them to small claims
> court to sue for the rest, but now there is nobody to
> sue.
You're lucky you got that much. You were just suffering from buyer's remorse because you saw what was available for less money. That's the problem now a days. Everybody wants to sue everyone. It's so hard to make an honest living without the threat of being sued.
> I am now the proud owner of a Micron Transport Trek2
> laptop computer with a 300MHz PII "PE", 128MB RAM and
> a both drives built-in (three spindle). The
> difference in build quality is amazing, this machine
> actually feels like it will outlast Micron's generous
> 3-year (5 on CPU and memory) warrantee.
I'm very happy Micron now has you for a headache.
> With that said, I feel for those of you with stuck
> with your orphaned machines, and would like to offer
> my assistance in supporting them. If you email your
> questions to me, I will try to get a concise reply
> back in a day or two (unless I get bombarded, then it
> may take longer). I learned so much about PCs in
> fixing my recalcitrant Vivante that I now have a
> side-business as a computer consultant (I guess that
> everything works out well in the end). My email
> address is yamac@earthlink.net
>
> Good luck to all of you,
>
> Andrew
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