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Date Posted: 06:31:52 08/09/01 Thu
Author: Melissa
Author Host/IP: 130.41.61.48
Subject: How about a big thumbs up for a customer service department!

And that company would be Sony Play Station. Here's the scoop, my boys have a Sony Playstation (one of the original models) at least 6 years old. It has been a wonderful machine, been played probably daily for all of those years. About 6 weeks ago, it started losing power and you had to fiddle with the power cord where it went into the machine - the boys got it working and all was well, until they unplugged it to take it on vacation with them. It would not power up at all and it started making "sparking" sounds.

My 14 year old son decided last week to call Sony repair line, when the gentleman heard what the problem was he asked my son to call directly to the Customer Service Department at Playstation headquarters. Andrew left a message and heard back from them yesterday. The gentlman he spoke with asked a few questions and told Andrew that he didn't want him to try to use that machine again. They wanted us to send it to them so they could run diagnostic tests... Andrew was bummed until he was told that they were sending him a brand new model Play Station that he would recieve (probably) by Monday!!!! WOOOO HOOOO! I had told them they would have to wait for Christmas for me to buy them a new system. There were some excited boys at my house last night.

Andrew learned a valuable lesson about calling customer service - he handled himself admirably - he didn't sound angry, he was articulate... I was a proud mum!

If you're thinking of a system for your kids... I reccommend Play Station highly! The customer service is awesome!

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